Job Detail
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Offered Salary 10000
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Career Level Others
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Experience 1-2 Years
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Gender Both
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Industry Others
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Qualifications degree-bachelor
Job Description
Responsibilities
- Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
- Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc.,
- Providing insights on existing data to internal/external stakeholders
- Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
- All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Qualifications we seek in you!
Minimum Qualifications
- Any graduate degree or equivalent with a strong academic record
- Relevant work experience in MIS/Reporting
- Excellent Communication Skills
- Proficiency with MS Excel, specifically pivot tables, VLOOKUP’s and PowerPoint required
Preferred Skills
- Ms Excel
- Power BI
- XML/HTML Knowledge
- Content Writing
- Communication Skills
- SQL Database, Access Automation
- Presentation Skills
- Lean/Six Sigma Certified
- Data Science
Job
Manager
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor’s / Graduation / Equivalent